Furlo™ Frequently Asked Questions (FAQ)
Welcome to the Furlo™ FAQ! 🐾
We’re here to make shopping for your furry friend as easy and enjoyable as possible.
1. What is Furlo™?
Furlo™ is a pet brand dedicated to enhancing the lives of pets and their owners through thoughtfully designed, high-quality essentials. From grooming tools to fun toys and feeding accessories, every item is crafted with love, comfort, and care.
2. Where do you ship?
We proudly ship worldwide! 🌍
Whether you’re in the U.S. or abroad, we’ll make sure your order reaches you and your pet safely.
3. How long does shipping take?
Processing takes 1–3 business days, and delivery typically takes:
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U.S. orders: 7–14 business days
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International orders: 10–20 business days
(Delivery times may vary slightly depending on location and customs.)
4. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s journey right to your door.
5. What is your return policy?
We offer a 30-Day Return Guarantee.
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery as long as it’s unused and in its original packaging.
Learn more on our Return & Refund Policy page.
6. What if my item arrives damaged or defective?
If your order arrives damaged or with any issues, please email us immediately at onefurlobusiness@gmail.com with photos and your order number. We’ll make it right—guaranteed.
7. Do you offer exchanges?
Yes! If you received the wrong size, color, or item, we’re happy to help with an exchange. Just contact our support team within 30 days of receiving your order.
8. How can I contact Furlo™?
You can reach us anytime at onefurlobusiness@gmail.com or visit our Contact page.
Our support team typically replies within 24–48 hours.
9. Are your products safe for all pets?
Absolutely. Every Furlo™ product is made with pet-safe materials and tested for quality and comfort to ensure your furry friend’s safety and happiness.
10. Do you offer discounts or promotions?
Yes! We regularly run special promotions and bundle deals. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
Furlo™ — Because every pet deserves the best.